Gauze Cloth and Wooden Flute Rod to clean the inside of the flute. Removing the moisture after playing should prolong the life of your pads and cut down on repair bills.
Micro & Silver Cloths to clean the outside of the flute. Micro Cloth for everyday use and Silver Cloth for occasional use in removing tarnish between services.
Instruments & Accessories on Approval & Our Returns /Cancellation Policy
Instruments and accessories are supplied on approval, returns can be made within seven working days of receipt of goods. Please contact us for a returns number first.
Goods must be:
a) Clearly labelled with the returns number provided by Windband Ltd.
b) Sent back via a postal service that is recorded (i.e. the post is signed for) or trackable online
c) Received by Windband Ltd in an undamaged and fully resalable condition.
d) Buyers are responsible for paying the postage costs of any unwanted item.
NB We are unable to accept the return of music that isn’t faulty or items that have been unsealed e.g. reeds. If you are unsure please ask for advice before ordering. Damaged or Faulty Items – Goods are checked prior to despatch but please let us know as soon as possible if you receive anything faulty or damaged and we will replace the item as a matter of urgency.
If you feel the goods have been damaged in transit please retain the packaging and take a photo of the damaged goods in the packaging so that we can make a claim with the delivery company. If goods are found to be faulty or damaged we will, of course, also refund any reasonable postage costs incurred when returning the items.
Please be aware that if goods are being returned the safe return is the responsibility of the sender. If you need advice please contact our packing department.
Delivery Times & Charges
All music and accessories are sent 2nd Class by Royal Mail. (Please note this is not a guarantee of next day delivery) Instruments and items of value are usually sent by Royal Mail Special Delivery.
Products are despatched on the first day we are open after the order has been placed.
If you require any items more quickly please contact us and we will do our best to help.
International Postage - At the moment our website does not calculate postage costs for countries outside the UK. If you would like to make a purchase, please email us first, and we will send a Paypal invoice.