Instruments and accessories are supplied on approval, returns can be made within seven working days of receipt of goods. Please contact us for a returns number first.

Goods must be:
a) Clearly labelled with the returns number provided by Windband Ltd.
b) Sent back via a postal service that is recorded (i.e. the post is signed for) or trackable online
c) Received by Windband Ltd in an undamaged and fully resalable condition.
d) Buyers are responsible for paying the postage cos ts of any unwanted item.

NB We are unable to accept the return of music that isn’t faulty or items that have been unsealed e.g. reeds. If you are unsure please ask for advise before ordering.

Damaged or Faulty Items –
Goods are checked prior to despatch but please let us know as soon as possible if you receive anything faulty or damaged and we will replace the item as a matter of urgency. If you feel the goods have been damaged in transit please retain the packaging and take a photo of the damaged goods in the packaging so that we can make a claim with the post office. If goods are found to be faulty or damaged we will, of course, also refund any reasonable postage costs incurred when returning the items.

Please be aware that if goods are being returned the safe return is the responsibility of the sender. If you need advice please contact our packing department.

We will consider taking a woodwind or brass instrument in part exchange. To give you an accurate part exchange value we would need to assess the instrument and have details of which instrument you would like to part exchange against.

The Assisted Instrument Purchase Scheme allows parents to buy instruments from any music shop for their children 'VAT free' if the child is receiving tuition in a LEA school. Many of our customers purchase through us in this way and we are very familiar with the schemes.

To comply with HM Custom and Excise rules the following criteria must be satisfied: -
* The student must be in full time education at an LEA School.
* The student must be receiving music tuition at the School or Music Service.
* The instrument must be appropriate for the student's needs.
* The instrument must be portable.
* The instrument must change hands on Educational premises.
If you satisfy the criteria please check with your School or Music Centre that they operate the ´Assisted Instrument Purchase Scheme´. If they do then you may come into our shop and hand pick your own instrument from a large selection, or telephone, and reserve an instrument. Before we can send your instrument to the school we will need an official order from the school or music service.

Prices include Free UK Delivery.

All music and accessories are sent 2nd Class by Royal Mail. (Please note this is not a guarantee of next day delivery) Instruments and items of value are usually sent by Royal Mail Special Delivery.

Products are despatched on the first day we are open after the order has been placed.

If you require any items more quickly please contact us and we will do our best to help.

International Postage - At the moment our website does not calculate postage costs for countries outside the UK. If you would like to make a purchase, please email us first, and we will send a Paypal invoice.